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Return Policy

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Frequently Ask Question

On Repair

We take great care to make sure your item is repaired correctly, and the repair is as discreet as possible. Our aim is to repair as original, if an original repair cannot be obtained, we will notify you and we will ensure that the alternative repair restores the integrity of your item. We offer 100% workmanship guarantee on all of our repairs. If you are not completely satisfied with our workmanship, we will rework the item until it meets your requirements or offer you a full refund on the repairs. 

R4 – Excludes Restored Gear. 

Change of mind

Change of mind

Post it back to us or return the item back to our store for a refund* Goods must be returned in unused condition, in original packaging (with tags attached) along with proof of purchase and within 60 days of the purchase date. Applies to full price, sale and clearance items but excludes Restored Gear. Items purchased from marketplaces such as Ebay, TradeMe, Amazon and other authorised third-party resellers must be returned via the marketplace you purchased from. Please refer to the relevant marketplace for details of the returns policy that applies to your purchase.

The change of mind returns & refunds terms and conditions are set out below. These terms apply to change of mind returns only, not returns for faulty, damaged, or incorrect items.

Faulty, damaged or incorrect items

If there is a problem with your item, including faulty items, damaged items or if we accidentally sent you the wrong item, we’ll sort you out - visit us in store or contact a member of our team before you return your purchase and we can talk you through your options.

How to return an item for refund

Items purchased in store must be returned back to the store.  

Or you can return an item by post 

Returns
Remote Equipment Repairs
6/2 Kilmarnock Court
Hoppers Crossing Vic 3029

It’s your responsibility to return the items to us in a safe and secure way to avoid loss or damage. Please allow 14 days for us process your return once it’s been received by us. International customers, please mark your parcel ‘returned goods’ to avoid customs delays and allow additional time for your return to reach us. We will notify you by email when we have processed your refund.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your R4 product are additional to any rights you may have under consumer laws.

If you have any queries or require any assistance concerning this policy, please contact us.

Change of mind returns, refunds terms and conditions:

  1. Goods must be returned in unused condition, in original packaging (with tags attached) along with proof of purchase and within 60 days of the purchase date.
  2. Applies to full price, sale and clearance items but excludes Restored goods
  3. R4 or RER vouchers or gift cards cannot be returned/refunded for cash or other tender types.
  4. Refunds can be issued as a credit voucher or a refund to your original payment method.
  5. When returning an online purchase, the original delivery charges will not be refunded.
  6. For change of mind returns via post, R4 or RER does not cover the cost of delivery back to our store; you must cover the cost of postage.
  7. For international orders, we will not accept liability for any customs duties or taxes that may be payable in relation to the order or its return.
  8. If you return a purchase made by gift card we will give you a replacement gift card or credit note to the value of the gift card.
  9. For purchases made using multiple payment methods, any refund will be made to the original tender types.
  10. When returning an item to us by post it is your responsibility to return the item to us in a safe way – R4 or RER is not responsible for items being returned to us that are lost or damaged in transit.
  11. This policy is in addition to, and does not affect, your rights under consumer laws. These terms apply to change of mind returns only, not returns for faulty, damaged or incorrect items.

Restored Gear items cannot be returned as change of mind, or incorrect size/fit. If, however, you feel your restored item is damaged or needs further repairs please contact us to arrange this service.

On Repair

We take great care to make sure your item is repaired correctly, and the repair is as discreet as possible. Our aim is to repair as original, if an original repair cannot be obtained, we will notify you and we will ensure that the alternative repair restores the integrity of your item. We offer 100% workmanship guarantee on all of our repairs. If you are not completely satisfied with our workmanship, we will rework the item until it meets your requirements or offer you a full refund on the repairs. 

R4 – Excludes Restored Gear. 

Change of mind

Change of mind

Post it back to us or return the item back to our store for a refund* Goods must be returned in unused condition, in original packaging (with tags attached) along with proof of purchase and within 60 days of the purchase date. Applies to full price, sale and clearance items but excludes Restored Gear. Items purchased from marketplaces such as Ebay, TradeMe, Amazon and other authorised third-party resellers must be returned via the marketplace you purchased from. Please refer to the relevant marketplace for details of the returns policy that applies to your purchase.

The change of mind returns & refunds terms and conditions are set out below. These terms apply to change of mind returns only, not returns for faulty, damaged, or incorrect items.

Faulty, damaged or incorrect items

If there is a problem with your item, including faulty items, damaged items or if we accidentally sent you the wrong item, we’ll sort you out - visit us in store or contact a member of our team before you return your purchase and we can talk you through your options.

How to return an item for refund

Items purchased in store must be returned back to the store.  

Or you can return an item by post 

Returns
Remote Equipment Repairs
6/2 Kilmarnock Court
Hoppers Crossing Vic 3029

It’s your responsibility to return the items to us in a safe and secure way to avoid loss or damage. Please allow 14 days for us process your return once it’s been received by us. International customers, please mark your parcel ‘returned goods’ to avoid customs delays and allow additional time for your return to reach us. We will notify you by email when we have processed your refund.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your R4 product are additional to any rights you may have under consumer laws.

If you have any queries or require any assistance concerning this policy, please contact us.

Change of mind returns, refunds terms and conditions:

  1. Goods must be returned in unused condition, in original packaging (with tags attached) along with proof of purchase and within 60 days of the purchase date.
  2. Applies to full price, sale and clearance items but excludes Restored goods
  3. R4 or RER vouchers or gift cards cannot be returned/refunded for cash or other tender types.
  4. Refunds can be issued as a credit voucher or a refund to your original payment method.
  5. When returning an online purchase, the original delivery charges will not be refunded.
  6. For change of mind returns via post, R4 or RER does not cover the cost of delivery back to our store; you must cover the cost of postage.
  7. For international orders, we will not accept liability for any customs duties or taxes that may be payable in relation to the order or its return.
  8. If you return a purchase made by gift card we will give you a replacement gift card or credit note to the value of the gift card.
  9. For purchases made using multiple payment methods, any refund will be made to the original tender types.
  10. When returning an item to us by post it is your responsibility to return the item to us in a safe way – R4 or RER is not responsible for items being returned to us that are lost or damaged in transit.
  11. This policy is in addition to, and does not affect, your rights under consumer laws. These terms apply to change of mind returns only, not returns for faulty, damaged or incorrect items.

Restored Gear items cannot be returned as change of mind, or incorrect size/fit. If, however, you feel your restored item is damaged or needs further repairs please contact us to arrange this service.